Q/ How can I order from Abaya Amol website?
A/ You can order by going to the home page and choosing the appropriate section for you, then selecting the product and choosing the appropriate payment method. After completing the application and order, the order tracking number will appear to you.
Q: How long does it take for the order to reach the customer after completing the order on the Abaya Amol website?
A/ The order is usually shipped within 24 to 72 hours and the order arrives within a maximum of 7 days after shipping.
Q: I want to choose a specific abaya, but I have comments regarding modifying the abaya order. Is that possible?
A/ Of course, our dear customer. All you have to do is add the order notes when completing the order and fill in the address, noting that if certain details are modified in the sewing of a specific order, the abaya cannot be returned again, but it can only be modified twice.
Q/ I want to order a specific abaya, but I don’t know how to order and I don’t have complete knowledge of shopping. Is it possible for the order to be made by you?
A/ Yes, with pleasure, we work at Abaya Amol around the clock to serve our customers. You can contact us via email or WhatsApp shown at the bottom of the site and we will do what is necessary for you.
Q/ How can I track my order after ordering?
A/ Automatic daily updates are made on the status of the order via email and WhatsApp to inform you of the details of the status of your order until it is delivered.
Q/ I saw an abaya on the website but I don’t know how to extract it from the website?
A/ You can get the abaya via the 5-digit code or via the abaya name. If you are unable to access your order, contact us via WhatsApp and we will help you.
Q/ What are your specific payment methods?
A/ We have many distinct payment methods including (Mada - Visa - MasterCard - PayPal - STC PAY - APPLE PAY).
Q/ How much is the shipping cost?
A/ Our shipping cost is 20 riyals, and if the order is more than 300 riyals, the shipping cost is free.
Q/ How do I know my size?
A/ Amol Abaya depends on the general market size and you can check the size through the size chart available on the website.
Q: I would like to order an abaya, but the size I want is not available?
A/ You can contact us and the required model will be tailored to the required size specifically for you.
Q/ Do you have a tailoring service for abayas?
A/ Yes, abayas can be tailored according to the customer’s desire by contacting us via email or WhatsApp, and we will be happy to serve you.
Q/ How long does the detailing take?
A/ Usually from 3 to 7 days. As for winter abayas, it takes more than 10 days to tailor them.
Q/ Can I wrap it as a gift?
A/ Yes, you can wrap it as a gift for a nominal additional fee. Contact us via WhatsApp to know the packaging details you need and provide you with the price.
Q/ Can I change the veil?
A/ Yes, you can change the veil by adding your notes to the invoice title.
Q/ I ordered, how do I know my order number?
A/ After completing the order, your order number will appear at the top of the page on the invoice, which is the number we use to inquire about your order.
Q/ With which company will my order be shipped?
A/ Amaal Abaya relies on shipping abayas with the companies’ own representatives. During times of high pressure, shipping is done through several international companies. You will be provided with the shipping policy number and we will follow up with the shipping company until the shipment reaches you.
Q/ Can I specify a specific shipping company?
A/ Of course you can. Once the order is placed, contact us via WhatsApp and choose the company you want, and you will be fine.
Q/ My order is delayed and has not been shipped yet?
A/ You can review your order in the order status in your account or contact customer service.
Q/ The representative did not call and the order did not arrive?
A/ If the request is in the update message with the company representative, please contact us via WhatsApp or email. If you are provided with the shipping license number of another company, we hope to contact the shipping company attached to you.
Q/ Can I change the delivery address?
A/ If the order is being processed, you can change the address by contacting customer service.
Q/ How can I submit a replacement or refund request?
A/ You can request a replacement or refund via the official email [email protected] or contact customer service.
Q: The abaya I ordered is not the same as the one you asked for?
A/ We apologize for the unintended error. You can contact us through customer service and the problem will be resolved quickly.
Q/ The site does not accept my payment method?
A/ Please try again and if you encounter the same problem, we hope you will contact us and the problem will be solved immediately.
Q/ The site is suspended?
A/ We sincerely apologize. Sometimes we may face very high pressure on our servers, which causes the site to suddenly hang. The matter will be resolved as soon as possible.
Q: I delivered the abaya and the amount was not returned to my account?
A/ The amount is usually refunded within 7 to 14 days after receiving the items.
Q/ How much will be returned to my account?
A/ The amount of the pieces will be refunded minus 30 riyals, and any amount paid as fees will not be refunded, such as shipping and delivery fees, cash on delivery fees, and packaging fees.
